When properly installed, used, and serviced, and with one battery replacement, the Solar Suitcases can provide light for 10+ years. The main maintenance needs are:
*If you have a V2 Solar Suitcase (earlier model), you can download our V2 Maintenance Guide from the Solar Suitcase Version 2 page.
If you are having trouble with your Solar Suitcase, the following resources may help:
Spare parts are available to be shipped with the Solar Suitcases. For Version 3 Solar Suitcases*, we typically ship one spare parts kit with every 50 Solar Suitcases.
The spare parts kit includes 1 complete Solar Suitcase (including lights, appliances, and solar panel), 4 LED lights, 1 homerun cable, 2 internal battery cables, 2 headlamps, 4 infrared thermometers with rechargeable AAA batteries, 4 fetal Dopplers with rechargeable AA batteries, 4 AA/AAA rechargeable battery chargers, and 1 16GB SD card (for collecting log data from the Solar Suitcase). The extra Solar Suitcase can be easily swapped out for a non-functioning one at the health facility, so that the non-functioning one can be brought back for examination and repair.
If you require a spare part that is not in your kit or for more information on how to obtain spare parts, click here.
*If you have a Version 2 Solar Suitcase, visit the Solar Suitcase Version 2 page for information on what is included in your spare parts kit.
We Care Solar provides a warranty for two years on the base system. The base system includes: chassis, charge controller, lights, main LFP battery, and solar panels. All warranty claims are dependent on proper installation and usage. No appliances – battery charger, headlamp, charging cords, thermometer, and fetal Doppler – are covered under warranty.